11/15/2023 0 Comments Vice versa nyc reviewsAfter waiting only three minutes they were seated at 7:17 at the table of their choice after refusing the first offered table. Greeted by the hostess, and still standing by the front desk, they were asked to wait shortly (not 10 minutes) for their table to be set up, as the previous dining guests were leaving the restaurant and were offered an available seat at the bar for the wife who walks with a cane. The reservation of above reviewer and his wife was at 7 pm. Let's make sure we dot the I’s and cross the t's. Since the review above Is clearly similar to the one her husband posted in a different site also omitting important details, we reply with the same response: We are grateful to have the opportunity to respond to the above review. We are shocked how the reviewer brings in Covid in this matter after millions of people died and still die around the world and millions of people are still mourning the loss of relatives, loved ones and friends. Our first reaction goes the title this review that leaves us with utter dismay and sadness. Their behavior and response was truly astonishing. Many much better places to choose from in NY. They really don’t care about their customers or your dining experience. My husband was none to happy with this response and they escalated the problem. The same maitre d’ who refused to seat us just rolled his eyes and told us it was ‘our fault’ like we were being ridiculous. We suffered through our first course, but when we couldn’t tolerate it anymore we told the waiter who suggested we change our table. Some time shortly after we were seated, another couple was brought to the table next to us, and unfortunately the woman’s perfume was so thick, I could hardly breathe, let alone taste my food. When we first arrived, the hostess was about to seat us for our 7 pm reservation, but the maitre d’ insisted we stand by the bar and wait 10 minutes to be seated, despite the fact that I am handicapped and walk with a cane. This was absolutely hands down our worst restaurant experience in NYC and we live in Manhattan.
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